Acceptable Use Policy and Terms and Conditions

This acceptable use policy sets out the terms between you and us under which you may access our website (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms of website use. is a site operated by My Care My Home Limited. We are registered in England and Wales under company number 07611603 and we have our registered office and our main trading address at 1 Links Court, Links Business Park,  St Mellons, Cardiff, CF3 0LT. Our VAT number is 655457510.

Terms and Conditions
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Prohibited uses

You may use our site only for lawful purposes.

You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation.
  • in any way or for any purpose that is unlawful or fraudulent, or has any such effect.
  • to harm or attempt to harm minors or other vulnerable persons in any way.
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
  • to transmit any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to have an adverse effect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use not to access without authority, interfere with, damage or disrupt:
  • – any part of our site or any equipment or network on which it is stored
  • – any software used in the provision of our site
  • – any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including for example:

  • Review posting forum.
  • Bulletin boards.

(interactive services) Where we provide an interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • be accurate if they state facts.
  • be genuinely held if giving opinions.
  • comply with applicable law in the UK and in any country from which they are posted. Contributions must not:
  • infringe any copyright, database right or trade mark of any other person.
  • contain anything obscene, offensive, hateful, inflammatory or defamatory of any person.
  • promote discrimination based on age, disability, race, sex, religion, nationality or sexual orientation.
  • be likely to harass, upset, embarrass, alarm or annoy any other person.
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • be likely to deceive any person, be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • give the impression that they come from us, if this is not the case.
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • promote sexually explicit material, violence or any illegal activity.

The policies set out in our specific website contents policies for users and operators also form part of and apply to this website acceptable use policy.

Suspension and termination

We will use our discretion to determine whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The actions described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

The policies set out in our specific website contents policies for users and operators also form part of and apply to this website acceptable use policy.

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us is a site operated by My Care My Home Limited (“We”). We are a limited company registered in England and Wales under company number 07611603. Our registered office and our main trading address are at 1 Links Court, Links Business Park, St Mellons, Cardiff, CF3 0LT. Our VAT number is 655457510.

We work with a number of associates for the delivery of services which we provide outside the scope of this website.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Our site has been designed to be accessible to as many people as possible as described in the accessibility information about our site. If you have difficulty using our site please let us know by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at our address as stated above and we will do our best to rectify this in future maintenance and development.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Scope of our services and sources of information on our site

The purpose of our site is to give you information about care services available to you. There are three categories of care operators: care homes, domiciliary care and extra care. Extra care covers a range of services from accommodation with a concierge, to sheltered accommodation with or without additional facilities such as recreational rooms and/or staff providing various services.

Care homes and domiciliary care services are independently regulated and assessed by official bodies: the Care and Quality Commission (CQC) for England, the Care and Social Services Inspectorate Wales (CSSIW) and Social Care and Social Work Improvement Scotland (SCSWIS). Extra care is not independently regulated or assessed (except in Scotland), although may adhere to relevant codes of conduct.

The information on care operators is obtained from publicly available reports from the independent regulators – CQC, CSSIW and SCSWIS. Any descriptions of care services and any photographs or images of care facilities have been provided by the care operators themselves. We do not edit what has been submitted to us by care operators save if necessary to fit photographs or images to our standard photograph or image size or text to our maximum word count. Where we note that there is, or may be, an obvious error we may correct this to the best of our knowledge within our absolute discretion. Where reasonably possible we will refer back to the care operator which submitted the item.

Where we refer regulators to reports or assessments about care operators we are referring to the independent reports from the independent regulators – CQC, CSSIW and SCSWIS.

We also carry out our own inspections or assessments if separately commissioned on a private basis. Where the commissioning provider has agreed we disoplay that assessment under the heading My Care My Home Rating.

Where we provide a facility on our site for any comments or reviews of care operators or facilities this is intended for use by users or prospective users of those operators or facilities, their family and friends or other interested parties to provide objective statements which may be of assistance to others. Such posts are to be in accordance with our acceptable use policy.

When you purchase a Premium Listing you consent to My Care My Home removing the listing from it’s website if the registration is cancelled by the regulator. If this occurs no refund will be given.

You consent to the publication of and agree to My Care My Home publishing feeback and assessments and reviews, which may be critical or defamatory of you, even though My Care My Home may be aware tghat such feedback or assessments or reviews caused or contrbuted to the publication of a statement is is defamatory to you.

We do not undertake to identify or correct errors in what is submitted to us whether by care operators or in relation to interactive services nor are we obliged to do so.

We offer one home visit (or a meeting at another venue selected by the user) free of charge which can be requested via the freephone number given on our site to discuss the requirements of a potential user of care services or facilities. Any services or products which may be required by the user as a result of or following on from such visit or meeting will be the subject of a separate purchase contract whether with us or with the relevant provider or operator.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • – loss of income or revenue
  • – loss of business
  • – loss of profits or contracts
  • – loss of anticipated savings
  • – loss of data
  • – loss of goodwill
  • – wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, time-bombs, Trojan horses, keystroke loggers, spyware, adware worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to This email address is being protected from spambots. You need JavaScript enabled to view it..

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Specific website contents policies for users and operators

Care operators

We obtain information from publicly available sources – the relevant regulators CQC, CSSIW, SCSWIS and directories.

We also ask the care operators to provide several photographs or images representative of their facility or service and word content describing their facility or service. If this is exceeded we reserve the right to edit it at our discretion to fit our standard template and maximum size or word count.

If we notice apparent inaccuracies or other inappropriate content we reserve the right to make changes we consider appropriate. Any editing is within our absolute discretion, but wherever reasonably practicable we will agree the changes with the operator or before or as soon as possible after posting on our site.

As regards any photograph, image, text or other content provided by an operator for posting on our site, the operator warrants that it is accurate and that we may use it as supplied or with such editing as we in our absolute discretion deem appropriate.

Where users post any comment or review on our site about a care operator or the service or facility which it operates, we shall allow the operator a right of response up to 250 words provided always that such response complies with the acceptable use policy generally and this specific policy for care operators as may be amended from time to time as stated in our terms of use. Where we note any user post which seems to us to be exceptionally adversely critical of an operator we may alert that operator in case they wish to respond, although we do not undertake and we are not under any obligation to do so.


Users of our site are invited to post comments and reviews of operators and the services or facilities they provide. Such posts should not exceed 250 words. Our policy is to publish such posts without editing, except if the maximum length is exceeded. In such cases we reserve the right to edit it down to our maximum word count whilst retaining what in our view is the sense and sentiment of the review. In all other respects the posts should comply with our acceptable use policy and terms of use.

Accessibility information about our site


Our site has been designed to be accessible to as many people as possible. If you have difficulty using our site please let us know and we will do our best to rectify this in future maintenance and development.

All pages on this site comply with all priority 1, 2, and 3 guidelines of the W3C Web Content Accessibility Guidelines.

All pages on this site aim to validate as XHTML 1.0 Transitional.

This site is built using structured semantic mark-up. H2 tags are used for main titles to aid users of screen reading software such as JAWS. For example, on this page, JAWS users can skip to the next section within the accessibility statement by pressing ALT+INSERT+2.

Navigation aids

All pages have been authorised to include Link Relationships to aid navigation in text-only browsers such as Lynx and graphical browsers that support this feature.

This site has been coded to ensure a logical tab order through links and form elements. Keyboard navigation is possible via the TAB KEY on your keyboard. Alternatively Opera users can use the A KEY to navigate links and the TAB KEY to navigate form elements.

A Skip Navigation link has been provided to allow users of text-only browsers and screen readers to bypass the site navigation to quickly access its content.

Visual design

Cascading Style Sheets (CSS) are used to control visual layout throughout this site.

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